Trust & safety
How we keep clients, freelancers and their money safe — and what we expect from everyone who uses Excavatornet.
Every freelancer is identity-checked
Before anyone can sell or be hired, our team approves their profile and checks their CNIC and a selfie. We screen names against sanctions and proscribed-persons lists. Payouts only go to an account in the freelancer’s own name, verified with the bank or wallet.
Identity & AML policyEscrow on every milestone
Clients fund a milestone before work starts. The money is held for that milestone and released only when the client approves, automatically after 7 days without a response, or by our decision in a dispute.
Where the money isFair disputes
If something goes wrong, either side can open a dispute before payment is released. We read the contract messages and delivered files, hear both sides and decide in writing: release, refund or a split.
Dispute policyFraud and misuse checks
We look for warning signs such as someone paying themselves, unusually fast or large payments, and attempts to move payment off the platform. Payments can be held for review. We never share your data except as our Privacy Policy explains.
Privacy policyServices that aren’t allowed
Doing someone’s assignments, exams, quizzes or theses for submission as their own work.
Selling reviews, ratings, followers, likes, views, subscribers or other fake engagement.
Getting into accounts, devices or systems without the owner’s permission, “recovering” other people’s accounts, cracking software.
Sexual or explicit content or services.
Betting, casinos, satta, lotteries or games played for money or prizes, and tools or promotion for them.
Trading or crypto “signals”, investment schemes, currency exchange, hawala/hundi or moving money for others.
Pretending to be another person, brand or official body, fake profiles or identity documents.
Replicas, fake degrees, certificates, invoices or other forged documents.
Any service that breaks Pakistani law or helps someone else break it.
Full list: Prohibited Services.
Stay safe
- Keep messages and payments on Excavatornet. Money paid outside the platform isn’t protected by escrow.
- Start work only after a milestone shows Funded.
- We never ask for your PIN, OTP or password — not by email, phone or WhatsApp.
Report a problem
Use the contact form (choose “Report a problem”) with the contract or profile link, or email [email protected]. Urgent account security issues are handled first.
Contact us