Last updated 10 Nov 2026 · Operated by [Registered business name] (trading as Excavatornet)
1. Who we are
excavatornet.tech (the “Site”) is operated by [Registered business name] (registration no. [Registration number], NTN [NTN]), trading as Excavatornet (“we”, “us”). We provide an online freelance marketplace for engineering drawing, CAD, BIM, estimating and GIS services, with milestone escrow and payouts to identity-verified freelancers. You can reach us at [email protected] or through the contact form.
These Terms should be read together with our Privacy Policy, Refund & Cancellation Policy, Service Delivery Policy and Acceptable Use Policy. Where a service has its own terms (shown on its page or in a quote), those apply too and win if they conflict with these general Terms.
2. Your account
- You must be at least 18 years old and able to enter a binding contract. If you act for a business, you confirm you are authorised to bind it.
- Give accurate details and keep them up to date. Keep your password private; you are responsible for activity on your account. Tell us straight away if you suspect someone else is using it.
- One person, one account. Accounts can’t be sold, shared or transferred.
- We may ask you to confirm your identity (for example for large orders, refunds or payouts) and may refuse service where we can’t.
3. What we sell and prices
- Each service, package or plan page describes what is included, the price, and the expected delivery time. Quotes and custom plans describe the agreed scope, price, milestones and timeline in writing before you pay.
- Prices are in Pakistani rupees (PKR). Where sales tax applies it is shown at checkout and on your receipt. The total at checkout is what you pay; your bank or wallet may charge its own fees.
- If we make an obvious pricing or description mistake, we’ll tell you before starting work and you can cancel for a full refund.
- Plans and passes are prepaid for a fixed period and never renew automatically. We don’t store cards or set up recurring charges.
4. Placing an order
When you check out you make an offer to buy. A contract is formed when your payment is confirmed and we send the confirmation email. We may decline or cancel an order — and refund anything you paid — if payment can’t be verified, we reasonably suspect fraud, money laundering or a breach of these Terms, the order is above our limits, or we can’t provide what was ordered.
5. Payment
- We accept Raast QR, JazzCash, Easypaisa and payment requests to Pakistani bank accounts, processed by our payment provider. You approve each payment in your own app. We never ask for your PIN, OTP or banking password.
- Payment requests and QR codes expire after a short time. If one expires, nothing is taken and you can try again. Unpaid orders are cancelled automatically.
- If you are charged twice for one order, we refund the duplicate to the account it came from.
- To protect customers we apply per-order and daily limits and may ask for extra verification.
- Pay only through the Site. We will never ask you to send money to a personal account or mobile number.
6. Delivery of services
We deliver services as described on the service page or in your quote, through your account, by email or in agreed meetings. Our Service Delivery Policy explains timelines, what we need from you, revisions and acceptance.
7. Marketplace services
Excavatornet does not prepare drawings or estimates itself. Contracts are between the client and the freelancer; our role, fees, escrow and payouts are set out in the Client Terms & Freelancer Agreement and the Fees & Payouts Policy.
8. Scope, client responsibilities and professional sign-off
- Scope: the deliverables are those in the gig package or accepted proposal and milestones. Extra drawings or design changes need a new milestone.
- Client information: you are responsible for the accuracy of site measurements, surveys, soil reports, architectural inputs and rates you provide. Errors in inputs lead to errors in outputs.
- No certification: we don’t verify Pakistan Engineering Council or other professional registrations, and we don’t approve, stamp or certify any drawing, design or estimate. Work that by law needs a registered engineer or architect, or a building-control authority’s approval, must be reviewed and signed by them before use.
- Not for construction without review: structural, MEP and fire-safety drawings from the marketplace must be checked by a qualified, registered professional before construction.
- Estimates: quantities and costs are estimates based on the information and rates available at the time; they are not contractor quotations.
9. Cancellations and refunds
You can cancel an unpaid order at any time. After payment, cancellations and refunds follow our Refund & Cancellation Policy, which is part of these Terms. Approved refunds go back to the account you paid from.
10. Your responsibilities
- Give us the information, content, access and feedback we reasonably need, on time. Delays on your side may move delivery dates.
- Only send us material you have the right to use. You are responsible for content you provide and for getting any permissions it needs.
- Follow our Acceptable Use Policy. Don’t use the Site for anything illegal, deceptive or harmful.
11. Intellectual property
The Site, its design, text, graphics and software belong to us or our licensors. The Excavatornet name, logo and site design belong to the operator. Drawings and files delivered by freelancers belong to the client once paid for, unless the contract says otherwise.
12. Confidentiality
We keep information you share with us for a project confidential and use it only to provide the service, except where the law requires us to disclose it.
13. Our liability
- We provide our services with reasonable care and skill and as described. If something isn’t right, tell us and we’ll fix it, redo it or refund it under our Refund Policy.
- We are not liable for losses we couldn’t reasonably foresee, for indirect or business losses (such as lost profits or data), or for problems caused by third-party platforms, your equipment or your instructions.
- Except where the law doesn’t allow it, our total liability for an order is limited to the amount you paid for that order.
- Nothing in these Terms limits liability for fraud, for death or personal injury caused by negligence, or any liability that can’t legally be limited.
14. Suspension and closing accounts
You can close your account at any time from Account → Privacy & data. We may suspend or close an account involved in fraud, payment abuse, money laundering or serious or repeated breaches of these Terms. If we close your account without fault on your part, we refund paid-for services we haven’t delivered.
15. Changes
We may update these Terms. The version in force when you place an order applies to that order. We’ll announce material changes on the Site or by email before they take effect.
16. Complaints, law and disputes
If something goes wrong, please contact us first — we acknowledge complaints within 2 working days and aim to resolve them within 10. These Terms are governed by the laws of Pakistan, whose courts have jurisdiction, without affecting any right you have to bring a claim where you live or to approach a consumer court.
Marketplace
Excavatornet runs a freelance marketplace. Contracts for work are between the client and the freelancer; we act as a limited payment agent that holds milestone payments in escrow and releases them under our Client Terms & Freelancer Agreement, Fees & Payouts Policy and Dispute Policy. Freelancers must pass our identity checks. Prohibited services are not allowed.
Questions about this policy? Email [email protected] or use our contact form.